Staff Online Community Manager

Member Expirations and Deletions; Time to Panic?

UPDATE: Yesterday (6/30/20), we identified GOC accounts listed as "expired" in NMG's business records.  

We then researched the first100 of those accounts in Ning (NMGmembers.com). Here's the result of yesterdays work:

  • Abour half of these expired accounts were already deleted from Ning (most likely, by the member/family)
  • We deleted approx 50 expired accounts--and their content--after finding that A) they hadn't used the site since 2018, and B) current members had not commented on or used their content in a year or more.
  • We suspended 4 accounts (while retaining their content).

We understand that this feels like a surprise.

And we hope you understand that we have emailed multiple renewal notices over the past two years to the adults who paid for  members' original GOC memberships. 

Because NMG opposses marketing to children, we  "market" ONLY to adults, not YOU. This includes renewal notices.  (See https://newmoongirls.com/how-nmg-uses-information/ for an explination).

Our small but mighty staff will keep doing our best to tell you what's happening as we go along.

The good news: you all are MIGHTY and creative and committed--and we love how you rise to the ocassion when changes and challenes happen here!

Big virtual hugs,

Nancy, Joe & Sarah

--------------------------------------------------------------------------------------------------------------------------------------------

 

Heads-up!  We're deleting some accounts--and that means we're losing some content.

These accounts belong to folks whose memberships expired more than a year ago--without parents or other adults renewing the membership. 

We emailed multiple renewal notices to all of these parents or other adults over the past year--while letting members keep using their expired accounts.

We ask you to remember these things:

  • For privacy and security, Ning does not allow us to keep a person's content when we delete their account.6276090053?profile=RESIZE_400x
  • Ning is set up in ways that attach all content (message boards, stories, art, etc) to the person who created them.
  • We're doing our best to find ways to keep the content that members like interacting with.
  • We will make some mistakes (see bridge on the right).
  • You may be upset about "disappearing" content.

We also know how creative you are--for instance re-launching favorite message boards deleted in the past.

As always, we want to hear from you. Share your thougths below--especially if you re-create message boards or other things you love.

Thanks for being part of NMG!!

Joe Kelly, NMG Co-Founder

 

 

You need to be a member of NMG Members to add comments!

Email me when people reply –

Replies

  • Has stuff been deleted yet? I haven seen anything yet
    • Staff Online Community Manager
      Yep! It'll be an ongoing process, and the goal right now is to save as much content as we can — so hopefully you won't notice many active boards disappearing (although mistakes may happen). See an update on yesterday/today's progress at the top of this board. :)
  • I would like to say that I think that there will be less people and things deleted then you think. Yes some things will be but there are a lot that won’t. There are a lot of members who haven’t been active but their account won’t be deleted yet because it hasn’t been that long or they still have a subscription. I just wanted to put that out there so people don’t have to worry that everything will be deleted.
  • Was Katherine deleted already?
This reply was deleted.
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